Once your order is placed, you will receive an order confirmation through your registered email address and/or WhatsApp. After dispatch, your tracking details will also be shared with you.

You can use the tracking information provided to follow your shipment.

Yes. If your order has not yet been dispatched, please contact us as soon as possible with your Order ID and the correct address.

Once the order has been shipped, we may not be able to change the delivery address. Any request to modify an address after dispatch will depend on the courier service and may not always be possible.

We make every effort to show our products as accurately as possible. However, the actual colour may appear slightly different depending on photography lighting, your screen settings, brightness, and device display.

Minor shade variations can therefore occur between the product shown online and the garment you receive.

Once your order has been dispatched from our warehouse, the tracking information will be sent to your registered email address and/or WhatsApp.

If the tracking link does not show information immediately, please allow some time for the courier to scan and update the shipment.

For eligible returns within India, Ketushi may arrange a reverse pickup through our courier partner.

Reverse pickup is not available for every location. If the service is unavailable in your area, we may ask you to send the product back using the instructions provided by our team.

Please do not send a return parcel without contacting us first.

We choose fabrics based on the design, comfort, appearance, and intended use of each garment. Our collections may include cotton and other carefully selected fabrics.

The exact fabric composition and care information will be mentioned on the respective product page wherever applicable.

Yes, eligible products can be returned or exchanged according to our Return & Exchange Policy.

Requests generally need to be raised within 7 days from the date of delivery. Products must meet the required conditions, including being unused, unworn, unwashed, and with their original tags and packaging intact.

For complete details, please refer to our Return & Exchange Policy.

Orders are generally processed and dispatched within 24–48 hours.

After dispatch, delivery within India usually takes approximately 2–7 working days, depending on your location and pincode.

During sales, festivals, holidays, or periods of high order volume, delivery may take a little longer.

Different styles can have different fits, so we recommend checking the size chart and garment measurements provided on the product page before placing your order.

If you are between sizes or unsure which size to choose, you can contact our team with your measurements and we’ll help you make a suitable choice.

Yes, Ketushi ships to selected international destinations where our shipping service is available.

International shipping charges, delivery timelines, customs duties, import taxes, and other applicable charges may vary depending on the destination.

Please contact Ketushi as soon as possible and within the applicable return period.

Keep the product, parcel, packaging, tags, and other contents safely. For certain claims, we may require clear photographs and a continuous unboxing video to review the issue.

Our team will assess the details and guide you through the next steps.

You can reach us using the contact details below:

Ketushi
KK Nagar, Chennai, Tamil Nadu, India
Phone: 9566478761
Email: ketushi24@gmail.com

Please keep your Order ID ready when contacting us about an existing order.