Shipping Policy

At Ketushi, we aim to process and deliver every order as smoothly and quickly as possible. Please read the following shipping information before placing your order.

Order Processing

Orders are generally processed and dispatched from our warehouse within 24–48 hours of receiving the order.

Once your order has been dispatched, you will receive the tracking details through your registered email address and/or WhatsApp.

Delivery Timeline

For orders within India, delivery generally takes approximately 2–7 working days after dispatch, depending on the destination and pincode.

Working days are considered Monday to Friday, excluding weekends and applicable public holidays.

Delivery may take longer than the estimated time during festivals, sale periods, high-volume order periods, adverse weather conditions, courier delays, transportation issues, or other unforeseen circumstances.

We request you to allow the complete estimated delivery period before contacting us regarding a delay.

Early Delivery Requests

If you need your order urgently, you may contact Ketushi with your Order ID. We will make reasonable efforts to accommodate your request, depending on product availability, order volume, and courier availability.

However, early delivery cannot be guaranteed.

Tracking Your Order

Once your order leaves our warehouse, tracking information will be shared through Email and/or WhatsApp.

In some cases, the tracking status may initially appear as “Not Found,” “Not Available,” or similar. This can happen before the courier scans and updates the shipment in their system.

If the tracking information does not appear immediately, please allow some time for the courier system to update.

Delivery Attempts

Our courier partner may make up to 3 delivery attempts.

Please ensure that the phone number provided while placing the order is correct, active, and reachable. An active phone number may also be required for OTP-based delivery.

If delivery cannot be completed because the customer is unavailable, unreachable, or does not respond to the courier, the shipment may be returned to Ketushi.

Returned to Origin (RTO)

An order may be returned to origin if delivery fails because of reasons such as an incorrect or incomplete address, incorrect pincode or phone number, customer unavailability, refusal to accept the parcel, or failure to respond to the courier.

Any applicable re-shipping or RTO-related charges may be payable by the customer.

Address Responsibility

Customers are responsible for providing complete and accurate delivery information while placing an order.

Ketushi will not be responsible for delivery failures or delays resulting from an incorrect or incomplete address, incorrect pincode, incorrect contact number, or customer unavailability.

Please check your shipping details carefully before completing your purchase.

Reverse Pickup for Exchanges

For eligible exchanges within India, Ketushi may arrange reverse pickup through our courier partner.

Reverse pickup may not be available for certain locations. If pickup is unavailable, you may be asked to send the product back to us using the shipping method and address provided by Ketushi.

Please do not send any return or exchange parcel without receiving instructions from our team.

Shipping Charges

We offer free shipping on eligible orders within India.

International Shipping

Ketushi ships internationally to locations where our shipping service is available.

International shipping charges will be calculated at checkout based on the delivery destination.

International orders generally take approximately 1–2 weeks after dispatch, depending on the destination, courier, customs clearance, and local delivery procedures.

International delivery timelines are estimates and may be affected by customs processing, local courier delays, public holidays, incorrect address details, or other circumstances beyond our control.

Any customs duties, import taxes, clearance charges, or other fees imposed by the destination country are the responsibility of the customer. Customers are also responsible for complying with the import requirements applicable in their country.

International Delivery Delays

International shipments may take longer due to customs clearance, import procedures, local courier operations, transportation delays, local holidays, or incomplete delivery information.

Such delays are outside Ketushi’s direct control. If there is a significant delay, our team will assist you with the available tracking information.

Contact Us

For any shipping-related questions, please contact:

Ketushi
KK Nagar, Chennai, Tamil Nadu, India
Phone: 9566478761
Email: ketushi24@gmail.com