Return & Exchange Policy
At Ketushi, we want you to be happy with your purchase. If you need to return or exchange an eligible product, please raise your request within 7 days from the date of delivery. Requests made after this period may not be accepted.
Return & Exchange Eligibility
Products must be unused, unworn, unwashed, and in their original condition with all tags and labels attached. The product should be returned in its original packaging and must not have any stains, marks, perfume, makeup, alterations, or other signs of use. Products that have been damaged or modified after delivery may not be accepted.
Returns or exchanges may be considered for reasons such as receiving a wrong product, a damaged product, a manufacturing defect, or an eligible size-related issue. All requests are subject to review and approval by the Ketushi team.
Unboxing Video
For damaged, defective, wrong, or missing products, a clear and continuous unboxing video may be required. The video should begin with the parcel sealed and clearly show the package being opened and the product received. The recording should be continuous and without cuts or edits.
Claims without sufficient proof may not be eligible for a return, replacement, refund, or other resolution.
How to Request a Return or Exchange
Please contact Ketushi within 7 days of delivery with your Order ID, registered contact details, reason for the request, clear product photographs, and the unboxing video where applicable.
Our team will review the request and provide further instructions if it is approved.
For eligible orders within India, we may arrange a return pickup through our courier partner. If reverse pickup is not available in your location, you may be asked to send the product to our designated address.
Please do not ship any product without receiving instructions from Ketushi.
Exchanges
Exchange requests must be made within 7 days of delivery and are subject to product availability and quality checks.
If the requested item or size is unavailable, Ketushi may offer another suitable option, where applicable.
Damaged, Wrong or Missing Products
If your order arrives damaged, defective, incorrect, or incomplete, please contact Ketushi as soon as possible and within the 7-day return period.
Please keep the parcel, packaging, tags, and product safely until the issue has been reviewed.
After checking the photographs, unboxing video, order details, and product condition, Ketushi will determine the appropriate resolution.
Minor differences in colour, texture, print, or appearance may occur due to lighting, photography, screen settings, or the nature of handcrafted products. Such differences may not be considered defects.
Products That Cannot Be Returned or Exchanged
Products marked as non-returnable or final sale, customized or personalized items, used or washed products, items without original tags, altered products, and products damaged through customer handling may not be eligible for return or exchange.
The product page may contain additional return restrictions where applicable.
Change of Mind
Returns requested only because of a change of mind, personal preference, or incorrect selection may not be accepted.
Customers are encouraged to check the product description, size information, measurements, colour, and other details carefully before placing an order.
Return Shipping
For eligible returns caused by an error or confirmed issue from Ketushi, the applicable return arrangements may be handled by us.
In other approved cases, return shipping charges may be the customer’s responsibility.
If your location is not serviceable for reverse pickup and you are asked to self-ship the product, please follow the instructions provided by Ketushi.
Any shipping compensation, where applicable, will be communicated separately.
Order Cancellation
If you wish to cancel an order, please contact us before the order is shipped.
Once the order has been shipped, cancellation may no longer be possible.
International Orders
International orders may have different return conditions.
Customers requesting a return may be responsible for return shipping, customs duties, taxes, and other applicable charges.
Ketushi does not provide reverse pickup for international returns.
International orders are generally not eligible for exchanges.
Any approved refund or store credit will normally apply only to the value of the returned product, and shipping charges are generally non-refundable.
If an international order arrives damaged or incorrect, please contact Ketushi with photographs and the complete unboxing video so that we can review the issue and provide the appropriate resolution.
Quality Check & Final Decision
All returned products are inspected after reaching Ketushi.
We may check the product condition, tags, packaging, signs of use, washing, alterations, and whether the returned item matches the original order.
Return, exchange, replacement, refund, or store-credit decisions are made after verification.
Ketushi reserves the right to approve or reject a request based on the condition of the product and the circumstances of the claim.
Contact Us
For any return, exchange, or refund-related assistance, please contact:
Ketushi
KK Nagar, Chennai, Tamil Nadu, India
Phone: 9566478761
Email: ketushi24@gmail.com
Please keep your Order ID ready when contacting us so that we can assist you more quickly.
By placing an order with Ketushi, you acknowledge that you have read and agreed to this Return & Exchange Policy.